Privacy Policy

This Privacy Policy describes how The Fermentary ("we", "us", or "our") collects, uses, and shares personal information when you use our website www.thefermentary.com.au.

Information We Collect

  • Personal Information: When you visit the Site, we may collect certain personal information such as your name, email address, mailing address, phone number, and payment information if you make a purchase.

  • Usage Information: We may also collect information about how you interact with the Site, such as your IP address, browser type, device type, pages visited, and the date and time of your visit.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and maintain the Site;
  • To process and fulfil orders, including sending order confirmations and updates;
  • To communicate with you about your account, purchases, and inquiries;
  • To improve our products, services, and customer experience;
  • To personalise your experience on the Site and tailor content and offers to your interests;
  • To detect, prevent, and address technical issues or fraudulent activity;
  • To comply with legal obligations.

Information Sharing

We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in operating the Site, processing orders, or providing other services;
  • With third-party advertising partners to deliver targeted advertisements on the Site or other websites;
  • In response to legal process or a request from a governmental authority;
  • When we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Your Choices

You have the following choices regarding your personal information:

  • Opt-Out: You may opt-out of receiving promotional emails from us by contacting us directly.
  • Cookies: You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect when posted.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@thefermentary.com.au