Delivery & Returns

Terms and Conditions for Products and Books

We send our products on a Monday and Tuesday and your delivery can take up to 4 business days to arrive once posted - sometimes longer for regional and remote areas. Unfortunately, due to the perishable nature of our natural ferments, we cannot send our produce to PO Boxes.

As we are a small, family run business who make and package everything by hand, there may be short delays in posting your new product. If you have a particularly urgent order, please let us know and we will try to get your product to you earlier. 

If any product or book sold from our online store is faulty on arrival for any reason, then we will offer a full refund or replacement. However, if you change your mind about a purchase, we are not able to accept any returns.

Terms and Conditions for Events & Workshops

Bookings

Your booking to one of our Events or Workshops will be confirmed after registration with an email from our team at The Fermentary.

The price for each Event and Workshop is displayed on our website and must be paid in full at the time of booking. On very rare occasions, the price might change due to unforeseen circumstances, but you will always have the opportunity to cancel or receive a credit note in the event that the price increases.

Gift vouchers must be used within 12 months of the purchase date. Please make a note of the purchase date and remember to use the voucher before it expires.

If you have any special dietary, health or other requirements, please notify us at the time of booking. We will try to accommodate you, although we cannot guarantee that we will be able to at all times. In view of this, it is your responsibility to email us at info@thefermentary.com.auin advance to obtain confirmation via email that we can accommodate you.

 

Cancellations or changes to bookings

Unfortunately, we cannot accept any cancellations once you have booked your Event or Workshop. However, we are able to offer a credit note up to 7 days before an event, so that you can choose a different Event or Workshop to attend. You must notify us by email at info@thefermentary.com.au, and we must receive your email, in order to receive a credit note. If it is fewer than 7 days before an event we will not be able to offer you a credit note, except at our own discretion for exceptional circumstances.

Our ticketing policy is communicated on each Event and Workshop page and within your booking confirmation. It reads "please note that we are unable to offer credit notes with less than 7 days cancellation notice before the original Event or Workshop date".

If we need to cancel an event for any reason, we may do so at any time before the event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we will give you the option to either receive a full refund or provide you with a credit note for the full amount so you can book a different Event or Workshop. We won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event or Workshop.